Miscommunication Is A Common Problem Information Technology Essay

Mis converse Is A Common caper Information Technology EssayMis conference is a common hassle in most of the companies, and it has negative effects that may affect the telephoner executing and employees. police detective study seeks (a) to realize what conference is and what its importance in the companies.(b) To know what the problems be when mis conference happened. (c) To put solutions to resolve the problems. investigator use secondary order to collect information by use batch distributed to the employees who formulate in Al Qudra companion.The survey questions are cerebrate on communication shipway that they use at heart the club and the reasons that live to miscommunication among the rung and in any case by use Interviews with its conductor cogitate to the communication style indoors the troupe and how they facial expression miscommunication subjects. too tec used primary method to collect data by using internet, books, and newspapers.Researcher us e lit review to emphasize her search by review pervious articles or reports. Data was collected in spite of appearance 4 weeks and 4 weeks to analysis the data. finally tec suggests some recommendations or alternative solutions to resolve the problems that come from miscommunication. institutionBackground of the Study intercourse is one of the most hard-hitting shipway to enhance boldness implementation, satisfy employees, and meet customer needs and wants. Communication could happened in devil ways, it could be occur indoors the organization between employers ( theatre speakors) and employees ( tend upers) and it could occur outside the organization between organizations workers and customers, traders, retailers.With well(p) communication inside the company the employees entrust be able to know and understand what their jobs and roles on the dot are and their performance will be more effective.In addition, good communication outside the company will increase the cust omers, retailers and traders loyalty and from that the company profits and reputation will increase too. In contrast, bad communication or non effective communication style inside or outside the company rotter lead to negative passs.(condrat, 2009) http//www.suite101.com/ field/effective-communication-at-workplace-a95815. on that point are two main(prenominal) ways for communication, first electronic communication through electronic mail, telephone, teleconference, voice mail message, and internet, second human communication through meetings, speeches, and converses.(Svecz, 2010) http//www.suite101.com/content/basic-elementstips-to-build-effective-workplace-communication-a290104ixzz1JcTjGq6s.Statement of the problemMiscommunication occurs when the managers who speak fail to pass on their ideas and requests to their employees or when the employees who listen fail to interpret the selective randomness. From that the problems at the company appeared where employees mistakes and confusions will increase while doing their jobs because they dont have enough information or misapprehend what are the exactly t drives should they do which lead to decline their performance and ache fourth dimension and as result from that the companys profit will decrease.(condrat,2009)www.suite101.comhttp//www.suite101.com/content/effective-communication-at-workplace 95815.frankincense researcher focuses on this problem and tries to find out ways to squeeze it.Objectives of the studyThe objectives of research study areTo review publications cerebrate to miscommunication.To know the problems and how it could be solved.To provide recommendations based on findings.Research QuestionsWhat is the crucial of effective communication at workplace?Is there any problem that companies could face during communication?When miscommunication could be occurring?What is the encroachment of miscommunication on the company and its provide?Limitation of the StudyThe researcher has been con stricted her study in miscommunication at place of work and study its impact in the company performance and relationship among worker within the company in the UAE, taking Al Qudra union in Al Ain city as a pattern of study and distributed the survey within the company.Significance of the studyThe main point of this study is to run interview with Al Qudra company manager and staff at Al Ain city in fall in Arab Emirates to determine when and how miscommunication at workplace occurs and to decide the impact of miscommunication on the company production and employees relationship inside (among workers) and outsides the company (suppliers, customers, traders) and give suggestions to overcome the impact of miscommunication which help the readers to be familiar with such these problems that could face the employees at work and how can deal with it.Definition of TermsMiscommunication one unable to own his or her ideas and thoughts clearly or obviously to others. And excessively miscom munication is the one who tempt the information (listener) analyze it improperly.Human communication it is way to deliver the information to other heap through conference, interview, dialogue, speech, and meeting.Electronic communication it is electronic legal instrument that used to exchange a few words or take place among people such as telephone, email, voice mail, etc.Internal communication it is mean that the information is exchanged within or inside the organization between the workers to done the job required.External communication it is meaning that the information is delivered and exchanged outside the organization with the customers, traders, vendor, or seller to persuade them to act up deal with organizations services and products or to explain something is non clear.Literture ReviewThe literature that was used was Mortensens 1997 work Miscommunication1. In his work Mortensen cites various reasons why a conversation does not work, to name a few disagreement, distort ion and misunderstanding. many an(prenominal) terms Mortensen cites are self explanatory (in that their meaning can be derived from their name alone e.g. lack of reciprocity), however the literature provides yet other framework by which miscommunication can be measured by. Mortensen sets out his theories in a clear and logical fashion, which in turn helped the development of the study. He cites six main ideas about miscommunication (implication, distortion, disruption, confusion, disagreement and misunderstanding) and this framework helped the study to also view miscommunication through these six main theories. In using this literature, a new focus for the offendertation was brought about in the sense of not only identifying miscommunication in the conversations but specifically a study into the miscommunication in the workplace and why this was happening. The literature that helped bring about this focus was Finchams 1982 probe into infirmary communication. In her investigation Fincham identified communication problems in the hospital and looked for ways to rectify this. In contrast to Finchams study this dissertation did not look to devise a solution to the miscommunication problems in the workplace, rather to go through the data against what should be expected from a workplace conversation, especially in the context of customer/employee interaction.Mortensen, C. D. (1997) http//www.lancs.ac.uk/search/index.htm?cx=015049136984008940906%3Aw6id2ed8vzwcof=FORID%3A10ie=ISO-8859-1q=miscommunicationsa=Searchsiteurl=www.lancs.ac.uk%2Findex.htm1166www.lancs.ac.uk/fss/courses/ling/ling201/res/diss/2004/towl08.docResearcher noticed that miscommunication is familiar phenomena ages ago, and the way to grab red of this problem is pretty obvious but, it need patience and need to talk and ask with a good attitude and show observes to other to respect you as well.Also being friendly with your colleagues makes them take your word to the compulsory side not the negati ve on as well.MethodologyResearcher used secondary method to collect data by using survey distributed to the employees who work in Al Qudra Company. The survey questions are focused on communication ways that they use within the company and the reasons that lead to miscommunication between the staff and also by using Interviews with its manager related to the communication style within the company and how they face miscommunication results. Also researcher used primary method to collect data by using internet, books, and newspapers. Research promoter developed to supply resultants to subsequent questionsWhat is the important of effective communication at workplace?Is there any problem that companies could face during communication?When miscommunication could be occurring?What is the impact of miscommunication on the company and its staff? state and SampleThe population of the researcher study is 50 of male and young-bearing(prenominal) employee who work in Al Qudra Company. The s urvey distributed to the employees who work at Quadra Company in Al Ain and they are request to answer yes and no questions and other questions about communication ways that they use within the company and the reasons that lead to miscommunication between the staff.InstrumentsThe first instrument the research used is survey which helps researcher to complete the research. The survey distributed to 50 employees who work in Al Qudra Company. The second instrument the researcher used is interview with the manager of Al Qudra CompanyQuestionnaireThe questionnaire is distributed to 50 employees who work in Al Qudra Company which complicate two componentsThe first component is concerning general personal data for employees which are gander, age, nationality. The second component is concerning on communication ways that they use within the company and the reasons that lead to miscommunication between the staff.InterviewThe researcher used interview with the manager of Al Qudra Company rel ated to the communication style within the company and how they face miscommunication results.Data Collection ProceduresResearcher used tierce methods to collect data which areVisiting personally Al Qudra Company at Al Ain branch to run interview with its manager by asking him number questions related to miscommunication at their company.Distributing survey to 50 employees who work in Al Qudra and ask them during their work time to answer the questions and then collect the survey paper again and examine the data according to their respond.Searching through internet, books, and articles for useful information that help researcher to collect accurate data and use it in her research via borrow books from library and look through internet.Analysis of DataThe researcher used Microsoft word and Microsoft excel program to make the table that contains the percentage result of the survey that shows the opinion of the employees working in Al Qudra Company . aft(prenominal) that, researcher applied the graph according to the percentage result, to show the result as statistical graph.The following table and data chart viewing their opinion in Miscommunications, how miscommunication affects their work efficiency and affects the whole company and its reputation. Also its showing the way to fix this problem and the suggested solutions from the employees them selves to fix it.And the basis researcher asked these specific questions is that researcher need to find the problem, try to solve it and get red of it when ever it happens again.Finding ResultsEmployees Response about Miscommunication in work placeyesNoDo you think that stress causes miscommunication?76%24%Do you think that dealing with non local colleagues causes miscommunication?60%40%Do you that the non cooperation between employees causes is miscommunication?90%10%Do you think that Threat of discrimination causes miscommunication?89%11%Do you think that Criticism and backbiting between the staff causes miscommu nications?90%10%Do you think that not getting a feedback causes miscommunication?89%11%Do you think that choosing the best medium reduces miscommunication?69%31%Do you think that being brief and getting direct to the point reduces miscommunication?40%60%Do you think that learning how to overtake reduces miscommunication?80%20%Do you think that miscommunication affects your work efficiency?92%08%Table 1. Results of analyse employees opinion in miscommunication.Data ChartFigure.1 Results of surveying employees opinion in miscommunicationConclusionForm what have discussed, researcher conclude that miscommunication in workplace always happens and its not something rare. The problem is caused by the people working there that mean that it could be solved in an comfortable way.Miscommunication is a problem that can Be solved By cooporation and existence frienly with your colleagues , so they can take every thing hold two meanings to the positive not the negative one.SummaryTo sum up w hat researcher have said in this topic , Miscommunication is a problem that can be sloved easily . resercher talked about the causes of the problem and the solutions too.Researcher made a survey that shows the opinions in miscommunication in worksplace and researcher alanlised the data and made the chart . Also , researcher made and interfew with the manager of the company and finally researcher concolded the ideas said above.RecommendationResearcher reccomands that the manager of the company should find a way to reduce the miscommunication in his company Because that may reduce the efficency of the work and the reputation of the company is gooing to Be Bad as well.Reducing the miscommunication means increasing the efficiency of work to success in the Business field. Researcher discover that miscommunication is one of tools that can destroy the business your working on . in addition, manager should relaize that fixing the miscommunication problem dont take much time to be solved .Bi bliography1- condrat, A. (2009, Feb 12). Effective communication in the work place. Retrieved April 8, 2011, from www.suite101.com http//www.suite101.com/content/effective-communication-at-workplace-a958152- Svecz, A.-M. B. (2010, Sep 26). Basic Elements Tips to Build Effective Workplace Communication. Retrieved April 8, 2011, from www.suite101.com http//www.suite101.com/content/basic-elementstips-to-build-effective-workplace-communication-a2901043- Mortensen, C. D. (1997) Miscommunication capital of the United Kingdom Sage . Retrieved May19, 2011, Form www.lancs.ac.uk http//www.lancs.ac.uk/search/index.htm?cx=015049136984008940906%3Aw6id2ed8vzwcof=FORID%3A10ie=ISO-8859-1q=miscommunicationsa=Searchsiteurl=www.lancs.ac.uk%2Findex.htm1166