Challenges in the Hospitality Industry

Ch aloneenges in the Hospitality IndustryThe Hospitality Industry faces deuce-ace study but interconnected ch on the wholeenges, namely sphericisation, the growing importance of cognition as the engine of economic outgrowth and national prosperity, and the impacts of the reading and conference revolution, all of which have striking implications for education institutions and economies. engineering school West has locomote to undertake the above challenges with the introduction of the abetter _or_ abettor breaker point of Hospitality focus. The signifier aims to combine current industry practices, combined with a rigorous vocational and academic course computer program required of fuckrs to face these challenges. The course curriculum focus on cordial reception executional skills, circumspection best practice, and the skills unavoidable for continued learning in an ever changing purlieu.In The Associate Degree of Hospitality focussing the perspicacitys ar mainly b y examinations, presentations and tutorials. The questions atomic number 18 come uped with the goal of assessing not but the students aw areness of current system of rules and practice, but to evaluate the degree of reflection and analysis that may alter to its operational exertion. The learning environment for the Associate Degree Hospitality Management is conducted in small classes and advancedly qualified lecturers with germane(predicate) industry experiences.The qualifications offered by polytechnic West is a two year Associate Degree Hospitality Management program which has a direct pathway to the last(a) exam year in the Bachelor of Commerce major(ip)ing in Hospitality and touristry at Murdoch University. Alternatively the Associate Degree in Hospitality Management is a recognised vigilance qualification which prepares graduates for rapid career advancement within the Hospitality Industry given sufficient experience.The tourism and cordial reception industry is a sphere in which attainment of supervisory and management positions force out occur at a young age with relevant experience and qualifications. As an Associate Degree graduate, there discount be multiple career opport social social whole of measurementies and directions which include supervisory and management roles in sustenance and swallow, event management, accommodations, marketing and Human resources in the hospitality heavens.Learning imagery CentreBentley CampusTelephone 9267 7240http//library.polytechnic.wa.edu.auOpening HoursMonday Thursday 800 am 545 pmFriday 800 am 415 pmOff Peak Periods 800 am 400 pm closed(a)Saturday Sunday and Public Holi geezerhoodResourcesEach course has a Unit schooling Outline booklet which lists the resources required for the social whole of measurement. These hindquarters be obtained from the bloodline Co-ordinator.Referencing gelt insinuateencing, based on Chicago Manual of Style (2003) pull up stakes bind to all assignment s. This manual constitutes the authoritative international guide to publication standards and style. At Polytechnic West we respect the ideas of others by acknowledging them with proper referencing. This includes using the run of other students with, or without, their permission. Students must abide by all judicial purpose rules bushel by lecturers. Any student found cheating in whatever(prenominal) way will face disciplinary action. Assignments and other forms of judicial decision must be your own original work. Copying directly from your inquiry sources or another students work, without ac companionshipment is plagiarism. Plagiarised work will not be accepted and will leave alone in disciplinary action.Turnitin software program is available for students to check their work and will be utilised by lecturers to check for plagiarism.AssessmentTo be awarded this qualification you must down all the course units.Assessment criteria are provided for each unit in the relevant U nit instruction Outline. All assignments will be returned with paydback on the students consummation and the criteria against which the final mark was de considerationined. submission dates will not be neuter unless lecturer consent has been obtained.ResultsStudents are entitled to see their results in all discernment components of their unit, including raw marks for components and for the unit everywhereall. Students may inspect their label examination scripts and discuss the marking with the lecturer, or nominee, within fourteen days of the posting of results. Lecturers may require reasonable notice or set aside specified times for this. Where a lecturer is away from campus in the two weeks following the posting of results, another member of academic round must be designated to handle inquiries and be provided with detailed sound judgment breeding to facilitate this. Lecturers must retain examination scripts until the set aside of the following semester.Submission and Receipt of Assignmentssubmit a cover sheet with all write work for continuous estimation which includes a signed declaration of legitimacyensure delivery of the assessment work to the secure location provided and sustain a copy of all submitted work until at least the way out of the appeal stay.Penalties may also apply when an extension is granted refer to the Course Co-ordinator for details.Grading SystemFinal results in all units shall be reported according to the following system of letter gradesFinal punctuatesletterGradeInterpretationApplicationAcademic transcripts will include twain the grade and final mark for all students.HDHigh Distinction stupendous feat indicating complete and comprehensive misgiving of the causa point honest-to-god mastery of relevant skills inference of an extremely high level of instructive and uninflected index and intellectual initiative and achievement of all major and minor objectives of the unit.80 100%DDistinctionExcellent perfor mance indicating a very high level of grounds of the subject matter development of relevant skills to a very high level demonstration of a very high level of instructive and analytical ability and intellectual initiative and achievement of all major and minor objectives of the unit.70 79%CCreditGood performance indicating a high level of understanding of subject matter development of relevant skills to a high level demonstration of a high level of interpretive and analytical ability and achievement of all major objectives of the unit slightly minor objectives may not be fully achieved.60 69%PPassSatisfactory performance indicating an fitted understanding of or so of the basic subject matter come outial development of relevant skills adequate interpretive and analytical ability and achievement of all major objectives of the unit some minor objectives may not be achieved.50 59%UPUngraded PassSuccessful completion of a unit assessed on a pass/ die out basis, indicating satisfa ctory understanding of subject matter satisfactory development of relevant skills satisfactory interpretive and analytical ability and achievement in all major objectives of the unit.50% or aboveNFailUnsatisfactory performance indicating an inadequate understanding of the basic subject matter failure to develop relevant skills substandard evidence of interpretive and analytical ability and failure to achieve major and minor objectives of the unit.Below 50%DNSFailFailure to submit any assessed work after the withdrawal date and failure to withdraw former to the withdrawal date.Did not participate in any assessmentsSadjuvantThe award of the grade S shall be at the readiness of the high Education advance of Examiners.45 49%Interim GradesLetterGradeInterpretationGGood StandingA result of upright standing (G) must be reported only at the end of the academic year where all results in that enrolment option are not due to be completed until the end of the first or second semester of the following year.NANot AvailableA result of not available (NA) must be reported only wherea delay is ca use of goods and servicesd by the unavoidable absence of the Higher Education Course Coordinatorwhere an examination script has yet to be received by the Collegewhere the final grade is under consideration due to disciplinary action or administrative encumbrancewhere the Higher Education Board of Examiners has canonical assessment in that unit taking place after the assessment period for that semester, including where the repeat of a component (e.g. involving practical work or a placement) cannot reasonably be arranged within the semester period.The Higher Education Board of Examiners has the sole courtesy in determining whether a supplementary assessment is to be allocated it is not an self-regulating right of the student. However, the supplementary assessment discretion will be employ to all students in an equitable manner.The record of any supplementary assessment will be at the discretion of the Higher Education Board of Examiners. The only grades available after supplementary assessment are a P or N. An ungraded pass is not available.SSupplementaryA result of supplementary assessment (S) may be reported where the student has a borderline fail grade (45-49%) for the unit. The timing of any supplementary assessment will be at the discretion of the relevant Higher Education Course Co-ordinator.QA result of deferred assessment (Q) shall be reported only where deferred assessment has been approved by the Higher Education Course Coordinator.Initial unit assessment advice shall indicate whether or not moderation may be applied to the unit assessment. Final grades will be rounded (0.5 and above up, 0.49 and under down). Individual assessment components must not be rounded and only be submitted as whole percentages. Final numerical marks are to be presented as a whole number.Student Rights and ResponsibilitiesIt is the right of every(prenominal) stude nt to be aware of the policies and procedures that relate to their rights and responsibilities as a student. These can be found in the student handbook and on the Polytechnic West website.www.polytechnic.wa.edu.auClient goClient Services module can help you make your further education applications more competitive and can assist with decisions about your course/career choice. Client Services staff can also offer advice and support. If they cannot directly assist, suggestions can be make about referral to other staff or appropriate agencies which may be able to help if you are experiencing personal problems or difficulties with your study. Appointments with Client Services staff may be arranged at a node Service Centre or by phoning 9267 7500.Unit FeesThe tuition fee for international students is $1 525 per unitThe tuition fee for domestic students is $1 200 per unitThese fees are valid for Semester 1 and Semester 2, 2011Fees are reviewed on an annual basisCurrent fees and charges schedule is available on the Polytechnic West website.UNIT SYNOPSESINTRODUCTORY STUDIES IN HOSPITALITY AND TOURISM (64371)This unit examines todays travel and tourism industry from a global perspective, with specific insights into the economic, political and social forces that drive and shape it. It also looks at the tourism merchandise and its markets. The unit also focuses on the economic impact, socio- pagan, environmental impacts of tourism and the development of sustainable tourism.The unit takes a systematic approach to the study of tourism and its links to the hospitality industry. It covers tourist types and behaviour, the role of places in tourists itineraries and their experience, environmental impacts, sustainability and eco-tourism, cultural impacts and authenticity, the impacts of events, and the structure of tourism industries.HUMAN BEHAVIOUR IN THE HOSPITALITY perseverance (64732)This unit looks at analyzing the behavior of community at work in the Hospitality Ind ustry. It will recognise the importance of effective management of people in the work situation, and evaluate personnel policies and procedures related to the hospitality industry. The unit will also identify the nature of the hospitality industry, staffing characteristics, interrelationships and behaviors of people.ROOMS segmentation MANAGEMENT (64388)This unit is designed to familiarize students with management of the accommodation sector of the hospitality industry. The principles and procedures in the provision of quality tourist accommodation are studied with emphasis on front office, housekeeping, concierge and certificate safety. The unit has a managerial focus, and will look at how to manage properties efficiently, effectively and profitably.The unit will also provide an overview of the legal responsibilities of managers and the impact of new technologies on the industry. Students will be introduced to Fidelio, a current Front Office computerized home management system (P MS), in a practical environment, to enhance their understanding of the course concepts.LEGAL ENVIRONMENT (64374)This unit looks at the legal system in terms of civil liability, contract law and workplace environmental law. It provides the skills and association to manage employment law and industrial relations, health, safety and security issues within a tourism or hospitality context. The aim of to the highest degree legal systems is to provide a means of resolving conflicts in a fair and harmonious way. All legal systems are strongly influenced by the major forces that shape the society in which they operate.HOTEL AND RESTAURANT INFORMATION SYSTEMS (64375)This unit is designed to familiarize students with systems which are used in the hotel and restaurant industry. Information systems and the increasing application of technology to the hotel and restaurant industries will be analyse from a conceptual and theoretical perspective. The unit has a managerial focus, and will look at the humankind issues of using information systems in the hospitality industry. In particular, the unit will provide an overview of the impacts of technology on the managers, hands and customers of the industry.Students will encounter a range of theoretical and practical applications of information technology, which are unique to these industries including reservations systems, guest history systems, electronic point of sales agreement systems, and guest driven applications such as automatic check-in and automatic checkoutINTRODUCTION TO MANAGEMENT (64376)This unit looks at the rapid and atypical change characteristics todays work and social environments. What might have worked yesterday is marvellous to work in todays vastly different environment. We can no long-life structure organizations and mange people as we did yesterday.Todays managers must have broad management skills and styles, which they will continually adapt and develop. Pressure is on the manager to outgrowth fruitivity and lead in a more participative, consultative way. expert advances will proceed in leaps and bounds. Work patterns will continue to change dramatically. Our economy will be volatile until it adjusts and gives way to a global economy.INTRODUCTION TO ACCOUNTING (64377)This is an introductory unit and the focus is on the definitions, concepts, principles and theories incumbent to develop a clear understanding of accounting statements, their uses and their limitations.The unit concentrates on the needs of users of financial statements and includes parties external to the organisation (for example, investors, employees, government, shareholders and the general public) and internal users (for example, management). regimen AND BEVERAGE MANAGEMENT (64378)This unit is designed to familiarize students with management of the fodder and beverage sector of the hospitality industry.This unit will provide the students with knowledge of functions and responsibilities of a food and b everage manager and activities of the all food and beverage outlets. The unit also looks at how to manage the food and beverage department efficiently, effectively and profitably.PRINCIPLES OF COMMERCIAL LAW (H2045)This unit introduces students to the Australian legal system, its operation and development, and to the principles of law applicable to core areas of business, such as contract law, tort law and agency law.CONSUMER BEHAVIOUR AND SERVICES MARKETING (64380)This unit deals with the skills and knowledge required by marketers to understand consumer behavior and then use the information in demonstrating effective go marketing. Factors that have contributed to the development of consumer behavior and services marketing include the fast pace of new product introduction, shorter product cycles, the high rate of new product failures and the increased interest in consumer protection by private groups and public decision makers and concern over the environment. Consumer behavior an d services marketing have become an integral part of strategic market planning.This unit also aims to provide an understanding of the opening and practices in the development and execution of service marketing strategies (both consumer and business-to-business services).MANAGING PHYSICAL ASSETS (64381)The unit highlights the fact that facilities play a major role in the hospitality industry and guest satisfaction. They can provide an appealing visual environment that contributes to the overall ambiance, experience and comfort of the guest.The unit also serves to provide the sentiency and knowledge to make appropriate decisions in managing the maintenance in a hospitality building. Properly managed systems from design to operations can result in considerable long-term savings or on the contrary, the failure to manage such systems can result in significant long term costs.ORGANISATIONAL THEORY AND BEHAVIOUR (H2044)This unit provides a basic understanding of soulfulness and group be haviour in organisations, as well as exploring some organisational theories and management processes. Topics include individual dimensions of behaviour personality, perception and learning, communication and demand groups and interpersonal influence structure, look ons, interaction and leadership and organisational issues such as structure, processes, design, decision making organisational change and development. Globalisation and sustainability are embedded into this unit as recurring themes.HOSPITALITY AND TOURISM MANAGEMENT (64383)This unit examines todays hospitality and tourism industry with specific insights into the economic, political and social forces that drive and shape it. The cathode-ray oscilloscope of the hospitality industry comprise of businesses that provide services and facilities such as accommodation, food, beverages, entertainment, gaming and related products.The hospitality industry is a sector of the broader tourism industry. Tourism is an essential ingr edient to the economic well-being of many regions in Australia. Demand for product and services have become increasingly value sensitive and environmentally friendly. As such, this unit deals with the skills and knowledge required to develop and monitor a business plan.EVENTS MANAGEMENT (64384)This unit looks at the responsibility of better defining event objectives, site selection, developing timelines, budgets, and all logistic details. These details include but are not limited to enrolment and hospitality, food beverage, meetings and keynote speakers, ground transportation, activities, VIPs, accommodation and billing.PRINCIPLES OF FINANCE AND BANKING (H2043)This unit exposes students to the application of financial mathematics to various personal financial decisions including valuing debt, equity, and hybrid securities. In the process, characteristics of these securities are detailed and valuation incorporating the respective securitys cash flows, time value of money and the a ssociated risk are presented.The unit also addresses the principles of maximising shareholder wealth and firm value. The interplay between these principles is examined by consideration of information dissymmetry between the different stakeholdersHUMAN RESOURCE AND ORGANISATIONAL DEVELOPMENT (H2046)This unit aims to seek the choices organisations have for assisting employees to work effectively and adapt to change. The unit introduces the role of human resource management (HRM) to organisation development. Individual, team, HRM and strategic concepts are linked to the strategies and processes organisations and individuals use to proactively promote organisational citizenship throughout change.